Sync files to your computer with Spaces Sync

Spaces Sync is the desktop app for Prismara Spaces. It keeps the libraries and folders you choose in sync with a folder on your computer, so you can work on files with your usual apps and file manager. Changes you make on your computer are uploaded, and changes your colleagues make appear on your computer.

The same app also syncs your personal files from Prismara Geode.

• You need a Prismara account with access to Prismara Spaces. If you can’t open https://spaces.prismara.eu in your browser, ask your administrator to assign it to you.
• You need access to at least one space. See Manage access to a space.
• Check that your computer meets the system requirements and has enough free disk space for the files you want to sync.
• On a managed work device, your IT team may install Spaces Sync for you. If installation is blocked, contact your IT team rather than trying to work around it.

• Windows
• macOS
• Linux

1. Sign in to Prismara Spaces in your browser at https://spaces.prismara.eu.

2. Select your profile picture, then select Get Spaces Sync > Windows.

3. Open the downloaded file, PrismaraSpacesSyncSetup.exe.

4. If Windows asks whether to allow the app to make changes, select Yes.

5. Follow the installer and select Finish. Spaces Sync starts and adds an icon to the notification area of the taskbar.

You don’t type your password into Spaces Sync. Instead, you pair the computer with your account: Spaces Sync shows a short code, and you approve it in your browser, where you’re already signed in. The computer then gets its own access to your spaces, which you can remove at any time.

1. In Spaces Sync, select Pair this computer. Spaces Sync shows a link and a pairing code, for example KMNP-4827.

   Screenshot pendingSpaces Sync pairing window showing the pairing link to Prismara Spaces, an example pairing code KMNP-4827 in large letters and a countdown showing when the code expires

2. Open the link in your browser. You can also go to https://spaces.prismara.eu and select your profile picture > Pair a computer. Sign in if you’re asked to. See Sign in to Prismara Spaces.

3. Check that the code in your browser matches the code shown in Spaces Sync, and that the computer name is the one in front of you.

   spaces.prismara.eu

   Screenshot pendingThe Approve this computer page in Prismara Spaces showing the pairing code KMNP-4827, a demo computer name such as LAPTOP-01, the operating system, and the Approve and Deny buttons

4. If everything matches, select Approve. If you didn’t start pairing, or the code doesn’t match, select Deny.

5. Return to Spaces Sync. It shows This computer is paired within a few seconds.

6. Check the Sync folder location. Spaces Sync creates a Prismara Spaces folder in your home folder. To use a different location, select Change.

7. Under Choose what to sync, select the spaces and libraries you want on this computer. Expand a library to choose individual folders.

   Screenshot pendingSpaces Sync Choose what to sync window with two spaces expanded and a few libraries and folders selected, using demo data (Contoso Finance, Contoso Projects)

8. Select Start syncing.

A pairing code expires after 10 minutes and works only once. If it expires, select Get a new code in Spaces Sync. After too many wrong codes, pairing is blocked for a while. See Troubleshoot Prismara Spaces.

You can also start syncing from the browser: open a library in Prismara Spaces and select Sync. Spaces Sync opens and adds the library to your selection.

Spaces Sync shows a status icon on each file and folder in your file manager.

Icon	Status	What it means
Green tick	Up to date	The file on your computer matches the copy in Prismara Spaces.
Blue arrows	Syncing	Changes are being uploaded or downloaded.
Yellow pause symbol	Paused	Syncing is paused. Your changes are kept and sync when you resume.
Red cross	Not synced	Something stopped the file from syncing. Select the Spaces Sync icon to see why.

Screenshot pendingFile manager showing a synced library folder with files marked Up to date, Syncing and Not synced, using demo file names

If the same file is changed on your computer and somewhere else before it syncs, Spaces Sync keeps both versions. One keeps the original name, and the other gets a name such as Report (conflict copy from LAPTOP-01).odt. Compare the two and keep the one you need. See Troubleshoot Prismara Spaces.

1. Select the Spaces Sync icon in the notification area (Windows), menu bar (macOS) or system tray (Linux).

2. To pause, select Pause syncing and choose how long. Select Resume syncing to start again.

3. To stop syncing a library or folder, select Settings > Choose what to sync, clear its checkbox and select Save. The files are removed from your computer but stay in Prismara Spaces.

4. To stop syncing everything on this computer, select Settings > Account > Sign out of this computer.

If a computer is lost, stolen or replaced, remove it from your account. Its access to your spaces ends, and it can’t sync again until it’s paired again.

1. Sign in to Prismara Spaces in your browser at https://spaces.prismara.eu.

2. Select your profile picture, then select Paired computers. The list shows each computer’s name and when it last synced.

   spaces.prismara.eu

   Screenshot pendingThe Paired computers page listing two demo computers (LAPTOP-01 and DESKTOP-02) with their operating system, the date they were paired and when they last synced, and a Remove button on each row

3. Select Remove next to the computer, then select Remove again to confirm.

If you can’t sign in, or a computer was lost or stolen, ask your administrator to remove it for you. Administrators can see and remove paired computers for everyone in your organisation.

Open the Prismara Spaces folder on your computer. The libraries you selected are listed, and their files show the Up to date icon.

• Prismara Spaces overview
• Sign in to Prismara Spaces
• Share files and folders
• Troubleshoot Prismara Spaces
• Sign in to Prismara