Prismara Portal overview

Prismara Portal is your organisation’s view of the managed service that SovSec runs for you. It brings together your service requests and incidents, summaries from Prismara SOC, service status and the people to contact, in one place at https://portal.prismara.eu. It also gives you a secure way to reach SovSec’s security team during an incident, even if your normal email or chat can’t be trusted.

Prismara Portal is included with every Managed Prismara tier.

• Track your requests and incidents. See the service requests and incidents open for your organisation, their status and the latest updates.
• See security at a glance. Read summaries of SOC incidents and open your organisation’s security reports from Prismara SOC.
• Check service status. See whether every Prismara service is running normally, and read notices about planned maintenance.
• Know who to contact. Find your named contacts at SovSec and your escalation path, so you know who to go to and when.
• Get help fast in an incident. Start a secure incident chat with SovSec’s security team when you suspect an attack.

During a security incident, an attacker may be able to read your email or your usual chat. The secure incident chat in Prismara Portal is a separate, out-of-band channel to SovSec’s security team that stays available when those may be compromised. Use it whenever you suspect an attack, even if you’re not sure.

Never send passwords or MFA codes, in the secure chat or anywhere else. SovSec will never ask you for them.

If you can’t reach the Portal at all, use the emergency contact details in your welcome pack.

What you see in the Portal depends on the role your organisation gives you. For example, some people see only the requests they raised, while others see every ticket and report for the organisation. Your organisation’s main contact for the managed service can change roles.