How Prismara is delivered

SovSec delivers Prismara as a fully managed service, called Managed Prismara. You don’t install or run Prismara yourself. SovSec:

• Deploys it — sets up Prismara for your organisation.
• Migrates your data — moves your existing files and other content across.
• Runs it — updates, backups, monitoring and regular access reviews.
• Secures it — Prismara SOC watches for threats 24/7.
• Supports your users — a service desk in German and English during Austrian business hours.

Your organisation uses Prismara and decides who gets access to what.

Task	SovSec	Your organisation
Updates and patching	Installs updates and security fixes.	Nothing to do.
Backups	Backs up your data.	Nothing to do.
Security monitoring	Prismara SOC watches 24/7 and tells you what needs action.	Acts on recommended actions where needed.
User accounts and licences	Can make changes for you on request.	Your administrators manage them in Prismara Admin.
App settings	Advises and can make changes on request.	Decides how each app is set up for your organisation.
Devices	Provides the tools and helps with enrolment.	Enrols devices with Prismara Core.
First-line questions from users	Answers them through the service desk.	Users contact support directly.
Data ownership	Looks after your data on your behalf.	Owns its data. It’s always yours.

Managed Prismara comes in three tiers: Foundation, Secure and Sovereign.

Not ready to switch from Microsoft yet? Every tier is also available on your existing Microsoft 365 tenant, restricted to EU datacentres. For what each tier includes, see sovsec.com.

Prismara runs on EU infrastructure.

• See your service — Prismara Portal shows your managed service, including security incidents.
• Ask a question or report a problem — Contact support.

• Contact support
• Moving from Microsoft 365 to Prismara
• Prismara SOC overview
• Prismara Admin overview